Last updated: August 30, 2026
Important: Only Web Hosting plans are eligible for a refund, and only within 30 days of the original purchase date. All other services are non-refundable.
1. Web Hosting Refund Window
New Web Hosting customers may request a refund within 30 days of the original purchase date. The refund applies only to eligible Web Hosting plan fees paid for the first order.
2. Non-Refundable Services
The following services are non-refundable once ordered, activated, renewed, provisioned, registered, transferred, configured, or delivered:
- VPS Hosting
- n8n Hosting
- Reseller Hosting
- Dedicated Servers
- Domain registrations, renewals, transfers, and related domain fees
- SSL certificates, licenses, add-ons, paid support, migration work, setup fees, and custom services
- Renewal invoices and late fees
3. Refund Conditions
Refund requests may be denied if the account is involved in abuse, spam, malware, phishing, illegal activity, chargeback fraud, policy violations, excessive resource misuse, or violation of our Terms & Services.
4. How to Request a Refund
To request an eligible Web Hosting refund, contact HostCoaster support from the account email address and include your name, service ID, invoice number, and reason for cancellation.
5. Processing Time
Approved refunds are returned to the original payment method where possible. Processing times may vary depending on the payment provider, bank, and payment method.
6. Cancellations
Canceling a service stops future renewals when processed correctly, but cancellation does not automatically create refund eligibility for non-refundable services or expired refund windows.
7. Chargebacks
Please contact HostCoaster before opening a payment dispute. Chargebacks may result in account suspension, service termination, recovery fees, and loss of access to active services.